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Freshy+
premium support

Get a dedicated point of contact and priority support with Freshy+

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5-star Google reviews

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Satisfaction guaranteed

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Expert team members

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Meet the Freshy+ team

Fast, reliable and highly skilled, our WordPress support team is here to ensure your website’s needs are always covered.

Meet our full team

How it works

Don’t spend time writing lengthy support tickets and waiting in the queue. With Freshy+ you’ll have direct access to our team, with a dedicated point of contact, 24 hour response time guaranteed, and priority support.

Dedicated project manager

You’ll gain a dedicated project manager who will manage your requests, timelines and priorities. Your web projects will stay on track and get completed efficiently

Priority support team

You won’t need to write out a lengthy support request or wait in a ticket queue. Your project manager will see your requests immediately and assign the work out to our team.

Custom workboard and workflows

You’ll be directly integrated into our system so you can work one-on-one with the people doing the work. We’ll also set up a custom workboard to help manage your requests.

Reduced hourly rate

As a part of the Freshy+ system all projects or initiatives will be billed at a discounted hourly rate.

Freshy+ FAQs

We’ll definitely need access to your WordPress admin dashboard and if you’re not hosting your website with us, we’ll also need access to where your site is hosted. We may ask for your domain registrar login as well if different from where your site is hosted.

We usually respond to new tickets the same day they are submitted, but can take up to 24 business hours.

Once we’ve received the required login information the Freshy+ onboarding can be completed in 1-2 days. If you’re also migrating a website the process can be a little longer, typically 5 -7 days.

The migration process is very seamless and there is usually little to no downtime.

We can provide you a detailed report of hours used when needed or on a set cadence that you determine.

You will be billed monthly on the 1st of each month for the all hours used the previous month. For example on November 1st, you’d be billed for all hours used in October.