To contact our support team, fill out the form or call (607) 238-2789.
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Need a hand? The Freshy Support team can help with all your website needs!
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Meet the support team
Our team has got your back. Our dedicated, experienced support team can solve all your WordPress website troubles.
Frequently asked questions
Once your website is launched, Freshy provides one full hour of complimentary support. No questions asked! The specifics?
Requests under 1 hour
Need help with a quick adjustment? Freshy is happy to provide free support to help with any small edits needed for your website! This includes everything from text updates, photo adjustments, and form changes! Fill out the form above or email the support team directly support@freshysites.com
Requests over 1 hour
Have a larger project or new functionality you’d like to add to your website now that it is live? No problem, we can help with that too! We will start by working together to understand your needs and then move forward with putting together a formal scope. Once approved, your project will be started!
Need additional help? Our Freshy+ premium support has you covered.
SSL stands for secure sockets layer. It’s a standard security protocol for establishing an encrypted link between a web server and a browser. This ensures that all data transmitted between the web server and the browser remains encrypted.
An SSL certificate is required with all Freshy websites to maintain security for your site and our servers.
There is no question that having a quick loading time is essential for increased traffic, top-notch user experience, and higher rank in search engine results pages (SERPs). It is dependent on a variety of factors including server configuration, HTML structure, JavaScript files, images, CSS and more.
At Freshy, we take a value-based approach. We believe that the actual speed, feel and overall appeal of your website is infinitely more important than any score your site may receive because not every page speed test score is going to be the same, or yield results that accurately reflect how fast your website really is.
The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union (EU) and the European Economic Area (EEA).
FreshySites LLC is owned and operated in the United States and does not by default build in GDPR compliance. Freshy can assist in this process through a series of alterations to a client’s website and an additional scope of work.
You can log in to your website by typing /wp-admin at the end of your website url. For example, yourdomainnamehere.com/wp-a….
If you do not already have username and password set up for your website, contact our support team and they will add you as an admin to your website!
The Freshy knowledge base is filled with basic how-to guides from ‘how to add a new page to a menu’ to ‘how to view the images in the media library.’ Browse freely through our documentation.
Notice something you want to learn is not there, reach out to us using the form above and we’d be happy to help!
Customer service series
Curious about our support team and processes?
We believe in service as marketing. Here’s the why and how.